Your Privacy Is Our Priority
This policy fully describes how your personal information is collected, processed, and kept secure on the 0kww platform.
Privacy Policy — Overview
0kww is a trusted online entertainment and sports betting platform in Bangladesh. The protection and proper use of the personal information you provide while using our platform is of the highest importance to us.
This Privacy Policy ("Policy") sets out how 0kww collects, stores, uses, and where necessary shares your personal information with third parties. We ask that you read this policy carefully.
By using 0kww's website and related services, you will be considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.
Last Updated: This Privacy Policy may change from time to time. We will post a notice on this page for any significant changes.
What Information We Collect
We may collect various types of information while you use the 0kww platform. This information is collected in two main ways — what you provide directly, and what is collected automatically from your usage patterns.
1.1 Information You Provide Directly
When you register or create an account on 0kww, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Payment-related information (bKash, Nagad, or Rocket number)
- Documents required for identity verification (national ID card, etc.)
- Messages and information you provide when contacting customer support
1.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and device type
- Browser type and version
- Which pages you visited and how long you spent on them
- Information obtained through cookies and similar tracking technologies
- Login and logout times and session information
- Transaction history and game play records
Purpose of Data Use
0kww uses your information only for legitimate and specific purposes. We never use your information unnecessarily or sell it to third parties.
The main purposes for which your information is used are:
- Account Management: To create, verify, and maintain your account
- Identity Verification: To conduct "Know Your Customer" (KYC) processes to prevent fraud and unauthorized access
- Transaction Processing: To correctly process deposit and withdrawal requests
- Customer Service: To resolve your questions and complaints quickly and effectively
- Platform Improvement: To analyze usage patterns in order to continuously improve our service quality
- Security: To detect and prevent suspicious activity
- Legal Obligations: To comply with applicable laws and regulations
- Communications: To keep you informed about important service-related information and policy changes
Important: 0kww never sells your personal information to third parties for marketing purposes or shares it without permission.
Data Sharing Policy
0kww shares your information with third parties only under strictly controlled circumstances. Those circumstances are described in detail below:
3.1 With Service Partners
There are trusted service partner organizations required to operate our platform, such as payment processing companies and technology partners. They receive limited access to your information solely for the purpose of providing their specific services and may not use that information for their own purposes.
3.2 For Legal Requirements
0kww may be required to disclose your information if required by a valid order from a legal authority or court. In such cases, we will always aim to provide only the minimum information necessary.
3.3 To Prevent Fraud and Abuse
It may be necessary to share information with relevant authorities in order to detect and prevent money laundering, fraud, or other criminal activity.
3.4 In Business Changes
If for any reason 0kww's business structure changes, your information may be transferred to the new entity. In that case, we will ensure protection consistent with this policy.
Data Security Measures
0kww has adopted industry-standard technical and organizational measures to protect your information. Our security infrastructure is continuously being modernized.
- SSL Encryption: All data transfers on our website are encrypted using SSL/TLS technology, which keeps your information safe from interception.
- Secure Data Storage: Your sensitive information is stored in encrypted databases and only authorized personnel can access it for specific purposes.
- Access Controls: Strict access control policies ensure that only authorized personnel can access your information.
- Regular Security Testing: Our systems are regularly tested for security vulnerabilities.
- Password Hashing: Your password is never stored directly — only a cryptographic hash is stored.
Please Note: No method of transmitting information over the internet is 100% secure. However, 0kww follows the highest industry standards to protect your information.
Cookies and Tracking Technologies
0kww uses cookies and similar technologies to improve the platform experience and remember user preferences.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functionality of the platform. Maintaining login sessions is the main example.
- Functionality Cookies: These cookies are used to remember your preferences and settings.
- Analytics Cookies: These are used to collect anonymous statistics to understand how users are using the platform.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some important platform features to not work properly.
Data Retention Period
0kww retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.
- Account Information: Retained while your account is active and for a specified period after account closure as required by law.
- Transaction Information: Retained for the period required by financial record-keeping obligations.
- Identity Verification Documents: For as long as required for KYC processes and legal compliance.
- Customer Service Communications: For a reasonable period to resolve any potential future disputes.
Contact our support team for more details on specific retention periods.
Your Rights and Options
0kww respects your right to data protection. You have the following rights:
7.1 Right to Access
You can find out what information we have collected about you and how it is being used.
7.2 Right to Correction
You may request correction of inaccurate or incomplete information in your account. Most information you can update yourself from your profile settings.
7.3 Right to Deletion
In certain circumstances you may request deletion of your information. However, some information may not be possible to delete due to legal obligations.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, contact our support team. We will aim to respond to your request within 30 business days.
Contact: Email us for any privacy-related requests: [email protected]
Protection of Minors
0kww is an adults-only platform. Our services are for those aged 21 and above only. We do not intentionally collect any information from minors.
If we learn that a minor has used our platform, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has created an account on our platform, please contact us immediately.
Special Protection for Payment Information
bKash, Nagad, and Rocket can be used for transactions on the 0kww platform. We take special measures to protect your financial information during deposit and withdrawal processes through these mobile banking services.
- 0kww never collects your mobile banking PIN or password.
- Payment processing is completed through fully encrypted channels.
- Transaction information can only be viewed by authorized personnel for specific purposes.
- Any suspicious transaction is automatically flagged for review.
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Every transaction is completed through a secure and verifiable process.
Policy Changes and Updates
0kww may update this Privacy Policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Changes in the scope or nature of our services
- Introduction of new technology or security measures
- Improvements based on user feedback and needs
Whenever a significant change occurs, we will clearly note it on this page. We recommend that you review this policy periodically.
If you continue to use the 0kww platform after changes, it will be assumed that you have accepted the updated policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, contact 0kww's support team. Our customer service is available 7 days a week, 24 hours a day.
- Live Chat: Get immediate assistance through the live chat feature on our website.
- Email: [email protected] — For privacy-related matters, write "Privacy Request" in the email subject line.
We provide support in both Bengali and English. We are committed to reviewing your privacy complaints seriously and resolving them as quickly as possible.
Visit our FAQ page to learn more, or read our Responsible Gaming Policy.