Frequently Asked Questions
0kww FAQ — All Your Questions Answered in One Place
Find simple and detailed answers to the most frequently asked questions from Bangladeshi players about accounts, deposits, VIP, live dealer, and mobile gaming.
Welcome to 0kww. This FAQ page has been created with Bangladesh's players in mind, so you can quickly find a solution to any problem. From using the site on mobile and depositing via bKash, to VIP cashback and live dealer games — questions and answers on every topic are organized below into five separate sections. If you can't find your question, contact our 24/7 support team directly.
Category 01 Mobile Gaming
On Android, open 0kww.lat in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home Screen." On iPhone, open the site in Safari, tap the share icon, and choose "Add to Home Screen." This lets you open the site directly from your phone's home screen just like an app — no separate app download needed.
When the connection drops, most games pause automatically and your account balance stays safe. Once your internet is back, refresh the browser and log in again — the game usually resumes from where it left off. If you feel any bet or win has been lost, contact us immediately via live chat and our team will check the server records to resolve it.
Yes, all games on 0kww are optimized for mobile browsers. Slots, fishing games, live casino — everything runs normally on Chrome, Firefox, or Safari. For the best experience, use the latest version of your browser and keep enough RAM free on your phone. The faster your data connection, the smoother the game graphics will be.
0kww works on all modern devices — Android smartphones and tablets, iPhone, iPad, and Windows or Mac computers. No separate software needs to be installed; all you need is an updated web browser. The site will open on older Android 7 or iOS 12 versions too, but keeping a recent operating system is better for top performance.
First, clear your browser's cache and cookies — in Chrome you can do this via Settings → Privacy → Clear browsing data. Then refresh the page. If the problem persists, close other browser tabs and restart your phone. If your data connection is weak, try connecting to WiFi. If the issue continues, let us know via live chat.
Category 02 Live Dealer Games
In Baccarat, you place a bet on one of three outcomes — Player wins, Banker wins, or Tie. The dealer deals two cards each to the Player and the Banker. Whoever has a point total closest to 9 wins. 10s and face cards are worth zero; all other cards carry their face value. A third card may be drawn according to fixed rules — this happens automatically.
0kww's live casino has tables at different levels — lower-limit tables for players with smaller budgets and higher-limit tables for experienced players are available separately. Before entering any table, the minimum and maximum bet amounts are shown on screen, so it's easy to pick a table that suits you.
Yes, in live dealer games, trained dealers run the game live on camera from a real studio. You watch the real-time video stream on your phone or computer and place your bets. Card shuffling, chip placement, ball spinning — everything is visible in front of you. This gives you the feel of a real casino from home and ensures the game is transparent.
Live Roulette has two types of bets. Inside bets: placed directly on a single number or on the border between adjacent numbers. Outside bets: placed on larger groups like red/black, odd/even, or 1-18/19-36 — these have a higher chance of winning but a lower multiplier. If you're just starting out, it's better to learn with outside bets.
Yes, 0kww's live casino works fully on mobile. The video stream quality depends on your network speed — with 4G or good WiFi you'll get HD-quality live streaming. The game interface is optimized for touchscreen, so placing bets and moving chips is easy. You can play in either portrait or landscape screen mode.
Category 03 VIP & Cashback
You can naturally move up the VIP levels by playing regularly and increasing your betting activity. The more active you are, the faster you'll reach the next level. The specific requirements to reach each level can be seen in the VIP section of your account. If you have any questions, ask via live chat — our team will help you track your progress.
0kww has three VIP levels. Bronze — up to 0.5% cashback per week. Silver — up to 1.0% weekly cashback. Gold — up to 1.5% weekly cashback. Additional special benefits are added as you move up to higher levels.
In addition to weekly cashback, VIP members enjoy faster withdrawal processing, exclusive promotional offers, and priority customer service. At higher levels there is also the opportunity to participate in special tournaments. The full list of benefits at each level can be seen in the VIP section of your account.
Cashback is calculated based on your net losses for each week and is credited to your account at the start of the following week. Depending on your level, you can receive up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold. The cashback amount goes directly to your balance — no separate claim is needed. See the account page for full terms.
Category 04 Member Account
No, you can log in from any device using your username and password. For security reasons, there may be a verification step the first time you log in from a new device. After logging in, all your previous data — balance, bonuses, history — will be in place. For security, don't forget to sign out of your account after logging in on a public device.
Click the "Forgot Password" option on the login page and enter your registered email or phone number. Password reset instructions will be sent to you. If you still have trouble, contact us via live chat or at [email protected] and your account will be recovered after identity verification. It's good practice to use a secure password that's hard to guess.
After logging in, go to the Account Settings section where you can change your name, email, phone number, or preferred language. Identity verification may be required to change some important details. Keeping your information accurate is important because it is checked at the time of withdrawal. Let the support team know if you have any difficulty.
First check that Caps Lock is off and make sure you're using the correct username and password. Clear your browser cache and try again. If the problem persists, contact 0kww's 24/7 live chat or reach us at [email protected]. Our support team is always ready to help in English.
Registering a new account is very quick — it only takes a few minutes. Go to the site, fill in the registration form, provide the required details, and agree to the terms and conditions. After confirmation you can log in immediately. Only people aged 21 or above may open an account. Each person may have only one account.
Category 05 Deposits
The minimum deposit amount at 0kww is just ৳200 — this limit applies to every payment method. That means whether you use bKash, Nagad, or Rocket, you can start from ৳200. The minimum withdrawal amount is ৳1,000. You can start with a small amount to try out the site.
0kww currently accepts three popular Bangladeshi mobile payment services — bKash, Nagad, and Rocket. These methods are widely used in Bangladesh and can be used for both deposits and withdrawals. The minimum deposit amount for each method is ৳200.
Deposits normally appear in your balance within a few minutes. If it still hasn't arrived after more than fifteen minutes, contact us via live chat or at [email protected] with the payment reference number or a screenshot. After verifying the payment, the support team will resolve it quickly. It's always a good habit to keep a record of your payments.
First log in to your 0kww account and go to the Cashier or Deposit section. Select Nagad as the payment method and enter the amount (minimum ৳200). Complete the payment from the Nagad app or USSD (*167#) by following the instructions shown on the site. Once the payment is successful, the balance will be credited to your account.
Rocket is Dutch-Bangla Bank's mobile banking service, but having a bank account is not mandatory to use it. A Rocket account can be opened with any mobile number, and then you can deposit or withdraw on 0kww. Transactions can be completed quickly using the Rocket app or USSD (*322#).
Still have questions? We're ready to help
If you didn't find your answer above, contact our support team. We're available in both English and Bengali, 24 hours a day, 7 days a week.
24/7 Live Chat
Log in to 0kww and start a live chat directly — the fastest way to get a solution.
Email Support
[email protected] — email us for detailed questions and we'll reply promptly.